Rock Royalty Agent

Job Summary

Performs all basic administrative functions and provides administrative support for the General Manager. Responsible for ensuring an efficient operation in accordance with Aimbridge Hospitality standards.



  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Ability to type 55 wpm
  • Proficient with Microsoft operating systems OnQ and Sales Pro Enterprise
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.


  • Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Possible weekends and Holidays based on business demands.
  • Maintain high standards of personal appearance and grooming which include compliance with the Aimbridge Hospitality dress code and wearing name tag when working (per brand standards)
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Be familiar with all Aimbridge Hospitality policies and house rules.
  • Complete all of the Executive office's general clerical needs efficiently and effectively.
  • Address and resolve all customer problems in an efficient and effective manner.
  • Maintain a strong working knowledge of all hotel operations.
  • Approve all VIP reservation requests and ensure requests are completed in detail; Issue suites accordingly and in conjunction with the Front Office.
  • Organize and prepare all managerial meetings.
  • Actively participate in all managerial meetings and record minutes.
  • Coordinate all of the General Manager's travel arrangements.
  • Maintain guest preference database.
  • Maintain guest incident reports and follow up on each to ensure appropriate action was taken.
  • Coordinate input from department heads for monthly departmental status and financial reports.
  • Maintain a trace file on all pending events and items in the hotel; follow up daily with appropriate departments.
  • Conduct site inspections with General Manager and follow up with appropriate manager in the event of a problem.
  • Any other duties as assigned.