Safety & Security Officer (HOA) (Overnight)

Job Summary

A Safety & Security Guard is responsible for providing protection for hotel guests employees and property. They are also responsible for providing guests with a sense of comfort and well being by maintaining a level of visibility.

Responsibilities

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Certificate of Completion in Safety and Security Training (must comply with State requirements)
• CPR First Aid and Heimlich maneuver Certified.
• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Certificate of Completion in Safety and Security Training (must comply with State requirements)
• CPR First Aid and Heimlich maneuver Certified.

Responsibilities

• Approach all encounters with guests and employees in a friendly service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain radio contact with the Front Desk/Night Auditor at all times.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
• Maintain and review daily activity log.
• Maintain confidentiality with respect to guest and employee incidents.
• Hold briefing with Guest Services staff both at the beginning and end of shift.
• Check I.D. of visitors/employees as necessary.
• Open secured areas for authorized personnel.
• Maintain an awareness of legal limitations of position (i.e. local ordinances state ordinances etc.).
• Check lights and door locks. Investigate auto accidents/theft.
• Respond to complaints.
• Assist guests to their rooms or help guests enter their rooms.
• Conduct room theft investigations.
• Assist during medical emergencies.
• Investigate assault complaints.
• Assist outside agencies as necessary.
• Provide escort.
• Respond to employee altercations.
• Assist with intoxicated guests.
• Respond to security alarms.
• Be knowledgeable about hotel and guestroom locking systems.
• Monitor TV cameras (CCTV) (if applicable).
• Challenge suspicious persons.
• Check safety hazards. Make rounds.
• Administer First Aid/C.P.R as necessary.
• Administer Heimlich maneuver to choking victims.
• Complete Incident/Accident Reports in a clear and concise manner.
• Answer phone and dispatch.
• Work special functions as requested.
• Receive deliveries.
• Deliver requested items to guest rooms.
• Make wake-up calls.
• Pick up items left on property (during rounds).
• Assist with van runs as requested.
• Assist Front Desk with Express Check-outs and newspaper delivery.
• Handle items for â€Å“Lost and Foundâ€_ according to the standards.
• Attend meetings as required.
• Other duties as required.