Group Rooms Coordinator
Compensation: Starting at $23.00/hr
Job Summary
The Group Rooms Coordinator works closely with Sales & Marketing, Accounting, Conference Services and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided.
Responsibilities
Qualifications
- High School graduate or G.E.D. equivalent.
- Six months reservations experience in the hospitality industry.
- Knowledge of Outlook MS Word and Excel required.
- Experience with Group Sales computer systems including Delphi and SMS.
- Occasional evening and weekend work to meet deadlines.
- Capable of using multiple systems at the same time.
- Self-starter results-oriented team player and demonstrates a high-level attention to detail.
- Flexibility and adaptability to a dynamic evolving environment.
Job Responsibilities
- Keep updated files on all upcoming groups upon receipt of turnover.
- Ensure accuracy between the Delphi and SMS systems (room blocks rates cutoff dates).
- Detail each Group profile and/or reservation with Group specific information (rate rate code deposits location requests package inclusions contract concessions etc).
- Build rates and inclusive packages specific to each Group (create routing profiles deposit policies cancellation policies etc.).
- Process travel agent commissions.
- Act as liaison between group and central reservations.
- Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.
- Manually assign specific accommodations based upon feature and/or location requests.
- Provide reservation and pick up reports upon request.
- Cross reference Group resumes with system information and ensure accuracy.
- Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference.
- Services Coordinator (Via phone if not available to attend in person).
- Review no shows from previous night and make corrections as needed.
- Assist accounting in verifying and correcting group guest’s folios.
- Ensure all group functions and audits are completed in an accurate and timely fashion.
- Communicate effectively with Manager, Business Analyst, Sales.
- Manager and Conference Services Coordinator and group meeting planner.
- Performs other duties as assigned by hotel/department leadership.